The courses are designed to work in ‘bite-sized’ chunks or as lengthier pieces of work and contain multiple examples and self-assessment exercises in each module.
The courses start at a basic level, suitable for people with no benefits background or experience, and move on to advanced subjects appropriate for experienced staff. Courses on Universal Credit and other areas of welfare reform are now available with further courses to follow.
The course has been updated to the rules and rates which came into force in April 2021 and has had additional Coronavirus material added.
The course is rated as introductory/intermediate and is estimated to require four hours to complete.
It includes self-test material and is immediately available.
Courses can be ‘white-labelled’ or integrated with organisations’ other material and training if required.
With welfare reform leading to the need to train large numbers of staff quickly in the new systems, Ferret’s e-learning courses provide an excellent way to achieve this in time and on budget.