Ferret Information Systems

  Office hours over the Christmas & New Year period  

Over the festive period, the Ferret offices and support Helpline will close at 12:30 on Wednesday 24th December and reopen at 09:00 on Monday 5th January 2026.

Any FintalPPC cases received after 17:00 on 19th December will not be processed until 5th January.

Emergency Helpline calls should be directed to our Helpline voicemail, and will be responded to on on 29th, 30th and 31st December and January 2nd. Please leave your name, organisation, contact details and a brief description of your support query. Non-urgent messages will be dealt with from 5th January 2026. Please refer to our FAQs HERE before calling.

We would like to take this opportunity to thank all of our customers for your valued support during 2025 and wish you all a very happy festive season and a successful 2026.

about us

Ferret Information Systems was established in 1987 and is the largest company in Europe in the field of law dealing with welfare benefits and similar areas of determinative, compliance, and regulatory law.

our training services

Ferret is well placed to provide training services and its team of specialists have wide experience of benefits and housing grant legislation. We also provide consultancy to organisations, companies and government on the impact of legislative and policy changes.

our products

Ferret produces a wide variety of systems, designed to provide support tools for advice workers, and also to provide information and advice directly to the public. Ferret specialises in a holistic assessment of financial circumstances relating to welfare benefits and tax credits entitlement, coupled with software development methodology which offers a high level of flexibility and rapid updating to reflect rule changes.

our platforms

Systems supported include network, desktop, laptop, mobile devices, Internet and Intranet systems, and a public access system in multi-lingual, multi-media form for touch screen kiosks and public access PC's.

our customers

Users of Ferret systems include government departments, local authorities, housing associations, CABx, HIA’s and other advice agencies, universities, social welfare organisations, libraries, solicitors and financial advisers.