home page


Ferret Information Systems

The experts in social welfare advice and assessments

Frequently Asked Questions

Please select from one of the following groups or use the search facility



All programs
1 Which environments will Ferret programs run on?
2 Do you provide support for your application to run in a Windows 7+ operating system provided within a Citrix environment?
FerrCalc
1 How do I update the Bank of England current interest rate in the Ferret Calculator (FerrCalc)?
2 I get an error message saying "Licence file is missing or corrupt, aborting (1)" or "Your Licence file has not been found - unable to load Ferrcalc".
3 How do I know if Auto-updating works?
4 There's an error message saying a file is locked, but no-one is using the program. Why?
5 In a Network Installation, how do I add the application to a new user account?
Fintal2
1 How do I know if Auto-updating works?
2 How do I access the configuration mode?
3 When I try to view the Equity release reports, there's an alert message saying "Chart display requires JavaScript ("Active scripting" in Internet Explorer), and this appears to be not enabled in your Browser." How can I stop this warning message?
Renovation Grants Law - CD-ROM
1 What do I need to run the RGL CD-ROM?
2 Will RGL CD-ROM run on Macintosh computers?
3 How regularly is the RGL CD-ROM updated?
4 What is the "evaluation" CD?
5 How do I install / uninstall the RGL?
6 What is the simpler interface?
7 How is access to the RGL controlled?
8 How does Ferret unlock the CD?
9 Help! I get an error message “invalid licence file location”.
10 How do I access the "personalisation options"?
11 Network issues.
12 Help! I get an error message “unable to open the infobase. The license user limit has been exceeded”.
Renovator
1 I get an error message saying "Too many concurrent users"
2 I get an error message saying "Licence file is missing or corrupt, aborting (1)" or "Your Licence file has not been found - unable to load Renovator".
3 I get an error message saying "Failed to obtain lock on concurrency file ..."
4 How do I know if Auto-updating works?
5 Report Problems - Incomplete or No Output
6 How do I access the configuration mode?
7 There's an error message saying a file is locked, but no-one is using the program. Why?
8 In a Network Installation, how do I add the application to a new user account?
ucForward
1 How do I change the default settings?
2 How do I know if my program is up-to-date?

Accessibility Contacts

4 Coopers Yard, Curran Road, Cardiff, CF10 5NB - Wales, UK
Office: 029 2064 3333 Customer Support: 029 2064 4444
Disclaimer Data Protection Policy

© Ferret Information Systems Ltd. 2024